Download Warranty fraud management : reducing fraud and other excess by Kurvinen, Matti; Murthy, D. N. P.; Töyrylä, Ilkka PDF

By Kurvinen, Matti; Murthy, D. N. P.; Töyrylä, Ilkka

"Cut guaranty expenses by way of lowering fraud with obvious procedures and balanced keep watch over guaranty Fraud administration presents a transparent, sensible framework for lowering fraudulent guaranty claims and different extra bills in guaranty and repair operations. jam-packed with actionable guidance and targeted details, this e-book lays out a procedure of effective guaranty administration which could lessen bills with no frightening the

"Warranty Fraud administration presents useful directions that support businesses get monetary savings via relief of fraudulent guaranty claims and overbilling. For a standard production corporation the guaranty rate varies among 1-4% of revenues, so guaranty price as such is a vital issue. for firms with outsourced guaranty carrier we've seen fraudulent claims and overpayments extending to over 50% of the whole guaranty rate. guaranty Fraud administration will spotlight the equipment of fraud, how one can discover concerns and the significance of constant development of the controls to maintain with the continually evolving misbehavior. nevertheless, setting-up too inflexible controls or guaranty phrases can impression patron delight and raises total expense within the guaranty chain. The ebook increases basic knowledge of guaranty fraud -- how fraud is finished, the effect of the matter, usual signs and method gaps we've seen in assorted businesses. also, it's going to offer a complete framework for a great guaranty administration power -- there is not any unmarried silver bullet to take on the matter yet a number of components have to be lined. The spectrum of guaranty fraud is particularly extensive, so the suitable form of activities additionally differs in several cases"-- Read more...

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reduce guaranty expenses through decreasing fraud with obvious tactics and balanced regulate guaranty Fraud administration offers a transparent, sensible framework for decreasing fraudulent guaranty claims and Read more...

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Additional info for Warranty fraud management : reducing fraud and other excess costs in warranty and service operations

Sample text

When buying applications or installing them online, the consumer usually needs to accept the OEM’s base warranty terms to proceed with the download. , repair, replace), and where and how the customer can get warranty service. It also defines the customer obligations and the consequences of not following the contract. These consequences can limit the validity of the warranty, increase the customer share of the warranty cost, or make the whole warranty void. The warranty contracts have a reference to dispute resolution—how and where the potential disagreements will be solved in case there is a dispute between the warranty provider and the customer in terms of the liability.

Warranty administrators and warranty provider employees may conduct fraud to earn additional income. ◾ Warranty providers may see their warranty costs as excessive and try to limit warranty coverage or reclaim costs from their vendors to save costs resulting from warranty servicing. This can be the case especially when a major product issue is about to cause significant unexpected costs. Customer Fraud Customer fraud may vary from an individual case to systematic generation of a large amount of cases.

This is often explicitly stated in the manufacturer warranty terms. CASE STUDY Apple Warranty Terms Referring to the Law “THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, APPLE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. ” (Apple 2016) 34 WARRANTY FRAUD MANAGEMENT In business-to-business operations—for example, heavy industrial products, process automation, and defense contracting—the warranty terms are agreed case by case.

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