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Adopt a new philosophy; we are in a new economic age 3. Cease dependence upon inspection as a way to achieve quality 4. End the practice of awarding business based on price tag 5. Constantly improve the process of planning, production, and service - this system includes people 6. Institute training on-the-job 7. Institute improved supervision (leadership) © QUALITY COUNCIL OF INDIANA CQE 2006 II. II-8 (53) MANAGEMENT & LEADERSHIP QUALITY FOUNDATIONS Dr. W. Edwards Deming (Continued) The Fourteen Obligations of Top Management: 8.

Crosby (1928 - 2001) Philip B. Crosby was the corporate vice president of ITT for 14 years. Mr. Crosby consulted, spoke, and wrote about strategic quality issues throughout his professional life. Awards: Fellow, ASQ Past president of ASQ Books: Quality Is Free (1979)12 The Art of Getting Your Own Sweet Way (1981) Quality Without Tears (1984)13 The Eternally Successful Organization (1988) Leading, the Art of Becoming an Executive (1990) Completeness Quality for the 21st Century (1992) Running Things (1992) Quality and Me: Lessons from an Evolving Life (1999) Statement on quality: Quality is conformance to requirements.

Armand V. Feigenbaum (Continued) Statement on total quality control: An effective system for integrating the quality development, quality maintenance, and quality improvements of the various groups in an organization so as to enable production and service at the most economical levels allowing for full customer satisfaction. Feigenbaum is generally given credit for establishing the concept of “total quality control” in the late 1940s at General Electric. His TQC statement was first published in 1961, but, at that time, the concept was so new, that no one listened.

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