Download Connecting with Grieving Clients: Supportive Communication by Laurel Lagoni PDF

By Laurel Lagoni

Guiding puppy vendors via their grief following the lack of a liked puppy is likely one of the hardest components of your staff's task. dealt with sensitively and compassionately, the location can improve the bond with the customer for years yet to come. the recent, moment version of this precious source deals particular concepts for facing a couple of universal yet tricky purchaser events, together with those and extra: - facing crises and emergencies - offering undesirable information - Euthanasia decision-making - Grief responses to puppy loss - consumers guilt - Non-euthanasia and unexpected deaths - aiding childrens, seniors and disabled consumers with grief - different pets grief - Adopting new pets The consultant contains phrases to exploit in particular events, info on puppy hospice courses, grief aid protocols and purchaser help assets. it truly is geared up to facilitate employees assembly discussions and provides role-play rules for every scenario to construct employees abilities during this vital sector of perform.

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Extra info for Connecting with Grieving Clients: Supportive Communication for 14 Common Situations

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For veterinarians: Practice working with a client using the above scenario. Pay attention to your voice tone, nonverbal communication, and responses to his or her anger, sadness, and shock. Practice providing periodic updates as to how the pet is doing, and practice making a referral for additional support. Your Notes ✍ ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Situation 2 Delivering Bad News A client named Joanna rushes into your hospital holding her cat, Boots, in her arms.

People in crisis often display symptoms of shock and anxiety. Many are unable to think clearly or to follow directions. In the acute stage of crisis, some people behave in erratic or irrational ways. The skills and knowledge they normally use to cope with life are either forgotten or no longer work. Crises escalate when people feel helpless and cannot find effective ways to respond to events that are unfolding. 29 Connecting with Grieving Clients 30 The purpose of providing client support during crisis is to direct people toward an acceptable resolution to their problem.

Immediacy Immediacy combines gentle confrontation and self-disclosure. The purpose of immediacy is to comment on the unspoken feelings or thoughts that exist in an interpersonal relationship. The use of immediacy requires you to talk openly with your clients about what you are feeling or experiencing right now. It is an extremely important skill for almost any difficult situation because it allows you to be honest with the other person about your feelings. For example, you might say: “Sharon, you seem upset with me.

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