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By Francesca Bargiela-Chiappini, Catherine Nickerson, Brigitte Planken (auth.)

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Her 1991 study, for instance, is a (quantitative) language needs review among the alumni of the WU, which looks in detail at the relationship between levels of language proficiency and professional activities. One of the most interesting findings is that the more proficient a speaker is, the more likely he or she will be to engage in a professional communication activity, such as the creation of export opportunities in business requiring communication with a foreign language partner. This study is particularly interesting as it centres on the language needs of Austrian professionals in communication with their Eastern European neighbours in the late 1980s, just as the political map of Europe was about to change.

Putnam & Pacanowsky, 1983; Jablin & Putnam, 2001; Putnam & Krone, 2006). Profile 1. 2 Linda Putnam George T. and Gladys H. Abell Professor, Department of Communication, Texas A&M University, USA. html) Trained as: a student of communication and rhetorical studies Inspired by: Organizational communication scholarship, Karl Weick, Mikhail Bakhtin, and Richard Harvey Brown Speciality: Organizational communication, conflict management, negotiation, organizational discourse Life: Born in the United States, educated at the University of Minnesota, and taught at Purdue University in Indiana.

Holmes, 2000a) based at the University of Wellington, in New Zealand. One of their latest studies, for instance, analyses the relevance of status and the exercise of power What is Business Discourse? 21 through the use of directives in a New Zealand workplace, using speech act theory as a theoretical framework (Vine, 2004). In this study, the power differences observed tend to be minimized through the use of mitigation and the gender of the (female) managers observed seems to contribute to the preference for a participative style of management, which in turn tends to empower lower level staff.

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