By Hele-Mai Haav (auth.), Tomas Skersys, Rimantas Butleris, Lina Nemuraite, Reima Suomi (eds.)
This booklet constitutes the completely refereed post-conference complaints of the eleventh IFIP WG 6.11 convention on e-Business, e-Services and e-Society, I3E 2011, held in Kaunas, Lithuania, in October 2011. The 25 revised papers provided have been conscientiously reviewed and chosen from a number of submissions. they're prepared within the following topical sections: e-government and e-governance, e-services, electronic items and items, e-business technique modeling and re-engineering, cutting edge e-business types and implementation, e-health and e-education, and leading edge e-business models.
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Additional info for Building the e-World Ecosystem: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, Kaunas, Lithuania, October 12-14, 2011, Revised Selected Papers
6, pp. 191–233. JAI Press, Homewood (1984) 30. : The social psychology of telecommunications. John Wiley, London (1976) 31. : A social influence model of technology use. W. ) Organizations and Communication Technology. Sage Pubications, London (1990) 32. : Channel expansion theory and end the experiental nature of media richness perceptions. The Acadamy of Management Journal 42(2), 153–170 (1994) 33. : Browsing versus buying: Determinants of customer search and buy decisions in a multi-channel environment (working paper).
So far, our study illustrates that the context of channel choice in governmental public service delivery to businesses is different from that to citizens, as the various statements make clear. So, the development of a multichannel strategy in channel choice for G2B interaction seems to be highly desirable. In this way, businesses will choose the right channel for the right service. However, the current theory and research about channel choice of businesses is very scarce. In the next section of this paper we will provide a research agenda on this topic in order to extend the knowledge of channel choice of businesses in the near future.
22 Y. van den Boer, W. Pieterson, and R. Arendsen The second research question (RQ2) was: How does the existing knowledge about channel choice in the G2B context differ from the knowledge in the G2C context? We found two important differences between channel choice of businesses and citizens that leads to the following statements: St4 Businesses and citizens have different perceptions of channels. An explanation can be derived from the theory discussed in the first section. g. colleagues) of a business.